Frequently Asked Questions
(for a better experience - with the app & recovery)
If you have a question not answered here, send it to us so we can get you answers.
1. How do you become "friends" on the app?
We admit this isn't clearly explained on the app, and unfortunately we don't have a way to make it so on the mobile platform. But it's not hard to do.
Friends are users who are mutually "subscribed" to each other. For instance, whenever you click on a user to see their profile you are able to then subscribe to their posts. By subscribing to that user, you will see all their posts in your feed. If that user chooses to subscribe to you, you are now friends and able to send private messages to one another that no one else can see.
2. What if there isn't a counselor or group listed in my area?
Don't panic! Contact us so we can check some of our other internal networks to see if we have some help in your area. We are constantly connecting with counselors and groups across the country and adding them to our network. We also have access to some great counselors by phone or other online resources to help you in recovery.
Visit Groups.Bebroken.com for our complete national support group network.
Visit Counselors.Bebroken.com for our complete national counselor network.
3. Is this app only for those "in recovery?"
While the app is designed specifically for regular use by those who are seeking to recover from sexual strongholds, there are many tools that can be helpful to counselors, pastors, group leaders, or other individuals wanting to help those affected by sexual brokenness. Our national counselor and group directories are reason enough for someone to have the app on their mobile device. But we also have lots of educational resources; blogs, videos, podcasts, books, and events calendar. The Chaos Compass is a helpful resource for anyone connected to sex addiction recovery in any way.
4. How do I report inappropriate use of the app?
Send an email to firstname.lastname@example.org or call us toll free at 1-800-497-8748 (M-F 9am-4pm CT). We attempt to monitor the app closely to prevent inappropriate use, and will immediately block users who use the app in such ways. We desire the Chaos Compass to be an environment in which those in recovery can feel safe, connected, and encouraged.
Examples of what we consider abuse of the app: vulgar language in public posts, pornographic image posts, links to pornographic material or sites that are not helpful to addiction recovery, spamming, posts or pictures unrelated to recovery, etc.
5. Is there a version of the app that doesn't contain advertising?
Not yet. Maybe in the future. Currently, we can only afford to keep the app up and running through the use of in-app advertising. And we have tried hard to ensure that the ads that pop up are appropriate. If you come across an ad that you feel isn't a good fit for the app, please report it to us.